Privacy policy

Privacy Policy

This Privacy Policy explains how TheGloz (“we”, “us”, or “our”) collects, uses, and protects your personal information when you interact with our website, services, and communications (collectively, the “Services”).

We are committed to protecting your privacy and handling your data in a transparent and secure way.

1. Information We Collect

We may collect personal information directly from you, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Date of birth

  • Images or content you share with us

  • Social media information (if you interact with us)

  • Purchase preferences and customer profile

  • Payment information (processed securely via third-party providers)

We generally do not collect sensitive personal data.

When We Collect Information

We collect your data when you:

  • Create an account

  • Place an order or make a payment

  • Request a return or exchange

  • Contact us

  • Subscribe to our emails or marketing

  • Participate in promotions or giveaways

  • Apply for a job

  • Provide information for gift deliveries

Cookies

We use cookies to improve your experience on our site.

These may collect:

  • IP address

  • Browser type

  • Pages visited

  • Preferences

You can disable cookies in your browser settings, but some features may not function properly.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Handle payments and prevent fraud

  • Respond to customer inquiries

  • Manage your account

  • Send marketing communications (with your consent)

  • Improve our products and services

  • Comply with legal obligations

Marketing Communications

By subscribing, you agree to receive marketing communications from TheGloz via email, SMS, or other channels.

You can unsubscribe at any time using the link in our messages.

SMS Marketing

By providing your phone number at checkout or through forms, you agree to receive:

  • Order updates

  • Cart reminders

  • Promotional messages

Message frequency may vary (up to 30 per month).
Consent is not a condition of purchase.

To unsubscribe, reply STOP or use the opt-out link.
Standard messaging and data rates may apply.

3. Legal Basis (GDPR Compliance)

Where applicable, we process your data based on:

  • Contractual necessity (orders, accounts)

  • Legitimate interest (improving services, security)

  • Your consent (marketing)

  • Legal obligations

You may withdraw your consent at any time.

4. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors

  • Fraud prevention services

  • Shipping and logistics providers

  • Hosting and IT providers

  • Marketing and email platforms

We only share data necessary for these services.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your data.

Your data is only retained for as long as necessary to fulfill its purpose or meet legal requirements.

6. International Transfers

Your data may be transferred to countries outside your region (including the United States, Canada, or others).

When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct your data

  • Delete your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact us at:
support@thegloz.com

We will respond within a reasonable timeframe.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

Last updated: January 2026