Refund policy
Returns & Exchanges
We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.
To be eligible, items must be: unused and in original condition, in original packaging, accompanied by proof of purchase.
To start a return, contact us at support@thegloz.com.
Once your request is approved, you'll receive instructions and a return shipping label. Returns sent without prior approval will not be accepted.
Return address: we'll send you the correct return address by email once your request is approved.
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The Tingle — "Feel It or It's Free" 90-Day Guarantee
This is a separate, specific guarantee for The Tingle (Rosemary & Peppermint Scalp Oil), and it works differently from
the standard 30-day policy above:
- You have 90 days from the delivery date to claim a refund under this guarantee.
- The bottle can be opened and used — t that's the whole point of this guarantee. For The Tingle only, this overrides the "opened or used beauty products are final sale" rule below.
- To claim it, email support@thegloz.com with one photo (of the product or your results) — no need to mail the bottle
back, no restocking fee.
- This covers both parts of the promise: don't feel the tingle on day one, or your hair doesn't look and feel fuller after 90 days.
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Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 48 hours
of delivery so we can resolve the issue quickly
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Non-Returnable Items
For hygiene and safety reasons, certain items are final sale, including: opened or used beauty products (except purchases of The Tingle, which are covered by the 90-Day Guarantee above), personal care items, gift cards, sale or discounted items.
If you're unsure about a product, feel free to contact us before purchasing.
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Exchanges
We do not process direct exchanges. To get a different item, simply return your original order and place a new one.
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Refunds
Once we receive and inspect your return (or, for The Tingle's 90-Day Guarantee, once we receive your photo), we'll
notify you of the approval status.
If approved: refunds are issued to your original payment method, processing time 5–10 business days.
Please note: your bank or credit card provider may take additional time to post the refund.
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Need Help?
Our team is here for you. Contact us anytime at support@thegloz.com