Refund policy
Returns & Exchanges
We offer a 30-day return window, meaning you have 30 days from the date you receive your order to request a return.
To be eligible, items must be:
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unused and in original condition
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in original packaging
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accompanied by proof of purchase
To start a return, contact us at support@thegloz.com.
Once your request is approved, you’ll receive instructions and a return shipping label.
Returns sent without prior approval will not be accepted.
Return address:
[INSERT RETURN ADDRESS]
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue quickly.
Non-Returnable Items
For hygiene and safety reasons, certain items are final sale, including:
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opened or used beauty products
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personal care items
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gift cards
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sale or discounted items
If you’re unsure about a product, feel free to contact us before purchasing.
Exchanges
We do not process direct exchanges.
To get a different item, simply return your original order and place a new one.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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refunds are issued to your original payment method
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processing time: 5–10 business days
Please note: your bank or credit card provider may take additional time to post the refund.
Need Help?
Our team is here for you.
Contact us anytime at support@thegloz.com